Privacy Policy

§ Introduction

Welcome to the ba99a Privacy Policy. ba99a ("we", "our", or "us") operates the website at https://ba99a.pro (the "Platform"), providing online casino games, sports betting, and related entertainment services primarily to players in Bangladesh. This Privacy Policy explains in plain language what personal information we collect from you when you use our Platform, how we use that information, with whom we may share it, and how we protect it.

By accessing or using the ba99a Platform, you confirm that you have read, understood, and agree to this Privacy Policy. If you do not agree with any part of this policy, we ask that you discontinue use of our Platform. This policy applies to all users of ba99a's website and services, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and all other regions of Bangladesh.

1 Information We Collect

ba99a collects personal information that you provide directly to us when you register an account, make deposits or withdrawals, contact our support team, or otherwise interact with the Platform. The categories of personal information we may collect include:

• Identity information: full name, date of birth, nationality, and government-issued ID details required for account verification (KYC).
• Contact information: email address, mobile phone number, and residential address (city/district within Bangladesh).
• Financial information: mobile banking account references (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, etc.), transaction history, deposit and withdrawal records. We do not store full card numbers on our servers.
• Technical and device information: IP address, browser type and version, operating system, device model, session timestamps, and referral URLs.
• Usage and behavioural data: pages visited on the Platform, games played, betting history, session duration, and in-platform actions taken.
• Communications data: records of messages, emails, and chat conversations you have with the ba99a support team, including any attachments you provide.

We also collect information automatically through cookies and similar tracking technologies when you visit ba99a. Please see Section 8 of this policy for full details on how we use cookies.

2 How We Use Your Information

ba99a uses the personal information we collect for the following purposes. We rely on legitimate business need, contractual necessity, legal compliance, and in some cases your consent, as our lawful basis for each use:

• Account management: to create and maintain your ba99a account, verify your identity, process deposits and withdrawals, and manage your gaming preferences.
• Service delivery: to provide access to casino games, sports betting markets (including cricket BPL, T20 World Cup, and IPL markets), slots, and all other features available on the ba99a Platform.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, money laundering, unauthorised account access, and other illegal activities. This includes KYC verification and transaction monitoring.
• Responsible gaming compliance: to monitor gameplay patterns for signs of problem gambling, enforce deposit limits, and offer self-exclusion tools in line with our Responsible Gaming policy.
• Marketing and promotions: to send you promotional offers, welcome bonuses, seasonal offers (Eid, Pohela Boishakh, IPL specials), and platform news — but only where you have given your consent, and you can withdraw this consent at any time.
• Platform improvement: to analyse usage data and improve the design, performance, and content of the ba99a Platform for all users in Bangladesh and beyond.

3 How We Share Your Information

ba99a does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your information in the following limited circumstances:

• Payment processors and mobile banking partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and local bank partners) solely for the purpose of processing your deposits and withdrawals. These partners are bound by strict data-processing agreements.
• Technology and service providers that help us operate the Platform, including game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers only access data necessary to deliver their services.
• Law enforcement and regulatory authorities, where we are required by applicable law or court order to disclose your information. In such cases, we will only share the minimum necessary data and will attempt to notify you where legally permitted.
• Successor entities, in the event of a merger, acquisition, or sale of ba99a's business or assets. In such circumstances, you will be notified of the change and your data protection rights will be respected under the new entity.

All third parties we work with are required to handle your personal data in a manner consistent with this Privacy Policy and are prohibited from using it for any other purpose without your explicit consent.

4 Payment Data and Financial Information

ba99a treats all payment-related data with the highest level of care. When you make a deposit or request a withdrawal through payment channels such as bKash, Nagad, Rocket, Upay, or local bank transfers, the financial transaction is processed directly by our trusted payment partners. ba99a does not store your full mobile banking PIN, card verification numbers, or online banking passwords on our servers.

Transaction records — including amounts, dates, payment method references, and your ba99a account ID — are retained for regulatory compliance, fraud prevention, and dispute resolution purposes for a period of up to five years. Minimum deposit and withdrawal amounts are displayed in Bangladeshi Taka (৳) within the Platform and are subject to change based on prevailing terms.

5 Data Security

ba99a takes the security of your personal information seriously and employs a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or destruction. Our security measures include SSL/TLS encryption for all data transmitted between your device and the ba99a Platform, secure server infrastructure with access controls, and regular security reviews.

We limit access to your personal information to ba99a employees, contractors, and service providers who need to know that information in order to process it on our behalf and who are subject to strict confidentiality obligations. Despite these measures, no method of transmission overthe internet or electronic storage is 100% secure, and we cannot guarantee absolute security. If you believe your ba99a account has been compromised, please contact our support team immediately.

6 Data Retention

ba99a retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, enforce agreements, and support fraud prevention. In general, account and transaction data is retained for a minimum of five years following account closure, in line with standard financial record-keeping requirements.

When your personal data is no longer required for any of these purposes, ba99a will securely delete or anonymise it. You may request early deletion of your data by contacting our support team, subject to our legal retention obligations. Where we are unable to fully delete data due to legal requirements, we will restrict its processing so it is not used for any operational purpose.

7 Your Rights Over Your Personal Data

ba99a respects your rights in relation to your personal data. You may exercise the following rights by contacting our support team at [email protected]:

• Right of access: you may request a copy of the personal data ba99a holds about you, including your account information, transaction history, and any communications records.
• Right to rectification: if you believe any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: in certain circumstances you may request that ba99a delete your personal data. Note that we may be unable to fulfil this request where retention is required by law or for legitimate business purposes such as fraud prevention.
• Right to restrict processing: you may ask ba99a to limit how we use your personal data in certain situations, for example while a dispute about accuracy is being resolved.
• Right to withdraw consent: where our use of your data is based on your consent (for example for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We will respond to all privacy rights requests within 30 calendar days. In complex cases we may extend this to 60 days and will notify you of the extension. There is no charge for making a reasonable request, though we may charge a reasonable fee for manifestly unfounded or excessive requests.

8 Cookies and Tracking Technologies

ba99a uses cookies and similar technologies (such as local storage and session storage) to make our Platform work, to improve your experience, and to understand how users interact with the site. The types of cookies we use include:

• Essential cookies: required for the Platform to function correctly — for example, keeping you logged in to your ba99a account during a session, remembering your language preference, and maintaining your session security token.
• Analytics cookies: help us understand how visitors use the Platform — which pages are most visited, how long users spend on each section, and which features are most popular. This data is aggregated and does not identify individual users.
• Preference cookies: allow the Platform to remember your choices and settings, such as your preferred language (English or Bengali), display preferences, and notification settings.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the ba99a Platform and prevent you from accessing certain features, including your account login and payment services.

9 Minors and Age Restriction

ba99a's Platform is strictly for adults aged 21 years and above. We do not knowingly collect, process, or store personal data belonging to individuals under the age of 21. If you are under 21, you must not register an account, place bets, or use any part of the ba99a Platform.

If ba99a becomes aware that we have inadvertently collected personal data from a person under the age of 21, we will promptly delete that data and close the associated account. If you are a parent or guardian and believe your child may have registered on ba99a, please contact us immediately at [email protected] so we can take appropriate action.

10 Changes to This Privacy Policy

ba99a reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will post the updated version on this page with a revised "Last Updated" date and, where appropriate, notify you via email or a prominent notice on the Platform.

Your continued use of the ba99a Platform following the posting of a revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy regularly to stay informed about how ba99a protects your information. The most current version of the policy will always be available at https://ba99a.pro/privacy-policy.

11 Governing Language and Jurisdiction

This Privacy Policy is written in English. In the event of any conflict or inconsistency between the English version and any translated version of this policy, the English version shall prevail. ba99a operates as an online platform serving users in Bangladesh. Any disputes arising from this Privacy Policy or the processing of your personal data shall be subject to good-faith negotiation in the first instance. ba99a is committed to maintaining a safe and reliable platform for all players and to handling your personal data responsibly at all times.